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Customer · Salons · 4 locations

Marina Salons

Rebook rate up 27% within 60 days of rolling out client-QR rebooking. Stylist commission disputes near zero.

+27%
Rebook rate
99.4%
Commission accuracy
−8 min
Room turn
“My stylists trust the commission engine. Clients rebook from the chair. I stopped chasing Sunday math.
Camila Ortiz · Owner · Marina Salons

What we found.

  • Service + retail + tip commission math was paper-based, weekly arguments.
  • Clients left without rebooking because front desk was always pulled away.
  • Stylist PTO collided with peak Saturday bookings · repeatedly.

What we did.

  • Commission engine auto-calculates from POS + tip pools · payroll-ready.
  • QR cards at every chair → clients rebook before they pay.
  • Lala flags PTO conflicts with peak slots before the schedule publishes.
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