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FAQ

Frequently asked,
honestly answered.

Couldn't find your answer? Call Laila at (816) 816-3823 or email hello@foxtcon.com.

Product.

How fast can we go live?+

Core / Pro: set up in minutes so you can start exploring right away. Multi-location Portfolio: guided rollout · timeline depends on properties and integrations. White Glove: we run the rollout end to end.

Does FoxtINN work offline?+

Yes. The mobile app is offline-first for clock-in, tasks and checklists. Data syncs when the device is back online.

What languages does Lala speak?+

English and Spanish across owner briefings, queries and SOP-aware answers. More languages on request for Portfolio.

Who can use Lala AI?+

Lala is built for owners and executives · it reads portfolio-wide ops and Finance One data. Staff use Core on web and the FoxtInn mobile app for scheduling, clock, tasks and chat. Optional Lala add-on is $49/mo annual ($59 monthly) per account and covers every property on that account (Portfolio required for multi-property).

Does Finance One require Portfolio?+

Yes. Finance One does not start without Portfolio. Night-audit ingest, Portfolio P&L, and Daily Owner Brief are Portfolio features · Pro is single-location Core only.

Can Lala take actions on its own?+

By default, no. Lala drafts and proposes; you approve. Shift offers go through the swap marketplace; auto-approval is opt-in per workflow where configured.

Where is my data?+

US AWS by default (us-east-2). Portfolio customers can request EU or Canada data residency.

Do I need a credit card to see a demo?+

No for a guided demo. The FoxtINN portal also includes a 14-day Starter trial so you can explore Core with your team before choosing Pro or Portfolio.

Pricing.

Do you offer a free trial?+
Yes · the FoxtINN portal includes a 14-day Starter trial so you can explore Core with your team before committing to Pro or Portfolio. For a guided walkthrough with your industry and locations modeled, request a demo →
Is there a minimum number of users?+
Yes. Every business starts at a minimum of 10 seats at $5/user/mo annual ($6/user/mo monthly) · that's $50/mo seat cost to start on annual · plus plan fees as applicable. You can add seats above 10 anytime.
Does annual billing save 17%?+
Yes on Pro seats, Portfolio property fees, and Lala AI. Annual saves 17% vs monthly on those lines. White Glove is monthly only · no annual option or 17% discount. Toggle Annual / Monthly on the pricing page for seats, Portfolio, and Lala. Example: seats $5 annual vs $6 monthly · Portfolio $49/property annual vs $59 · Lala $49 vs $59.
How is Portfolio priced?+
Portfolio is required for multi-property. Published rate is $49/property/mo annual ($59 monthly) for up to 3 properties, plus seats (min 10 per property). For 4+ properties, Portfolio property fees are a custom quote · talk to us.
Does Finance One require Portfolio?+
Yes. Finance One (night-audit ingest, Portfolio P&L, Daily Owner Brief) does not start without Portfolio. Pro is single-location Core only · add Portfolio to unlock Finance One.
How does White Glove pricing work?+
White Glove Light Touch starts at $249/mo flat · monthly only · no yearly option. Higher coverage tiers are quoted to your portfolio. It is a managed service, not an App tier.
What counts as a "user"?+
An active employee with login access in any given month · anyone who actually opens FoxtINN. Hourly staff who don't log in (back-of-house only, paper time cards) don't count. Billing still floors at 10 seats.
How does Pro differ from Portfolio?+
Pro is built for a single location (min 10 seats). Portfolio is required for multiple properties · it adds multi-property billing (per-seat plus per-property fees), Finance One (Portfolio required · does not start on Pro alone), and enterprise support. Lala AI is a separate $49/mo annual ($59 monthly) per-account add-on (AI virtual manager · not Laila or FoxtVoice) that covers all properties on the account. White Glove is the managed-service layer under the plan cards. See the Compare plans table above.
Is there a setup fee?+
No setup fee on Pro. Portfolio includes guided implementation; White Glove managed service rolls implementation into the quote.
How long does setup take?+
Core / Pro signup: set up in minutes and start exploring right away. Multi-location Portfolio includes guided implementation · plan on a longer rollout when you have many properties and integrations. White Glove customers can hand us the keys · we do the work.
Can I cancel?+
Yes. Pro is month-to-month or annual; cancel any time. Portfolio contracts are typically annual, with 60 days written notice to non-renew. White Glove is monthly · pause or resize with notice as stated in your order form.
Do you charge extra for Lala AI?+
Yes. Lala AI is $49/mo per account on annual billing ($59/mo monthly) · not per hotel. One Lala purchase covers every property on that account. With Portfolio + Lala once, Lala surfaces across your whole portfolio. Lala is the AI virtual manager · not Laila (Call Laila) or FoxtVoice (AI Front Desk). Multi-property requires Portfolio.
Where is my data stored?+
AWS infrastructure (us-east-2) by default, encrypted in transit and at rest. Portfolio customers can request custom data residency in EU or Canada regions.
Ready when you are

Run every location
like your best one.

Call Laila to schedule a demo, ask questions, or find the best fit for your organization. We'll converse in the language you desire. Or request a walkthrough online.

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