Trust & Legal
Service Level Agreement
Last updated:
This SLA applies to Portfolio and White Glove customers. Pro is provided on a commercially reasonable best-effort basis.
Uptime target
99.9% monthly availability of the FoxtINN portal and API, excluding scheduled maintenance and force majeure.
Service credits
Below 99.9% but above 99.0%: 10% monthly service credit. Below 99.0%: 25% monthly service credit. Below 95.0%: 50% monthly service credit.
Maintenance
Scheduled maintenance announced at least 48 hours in advance, conducted in off-peak windows.
Support response
P1 (production down): 30 min. P2 (degraded): 2 hr. P3 (single user): 1 business day. P4 (request): 3 business days.
Questions? hello@foxtcon.com · Back to Trust Center